Supervisor & Team Leader Training
RESOLVE COMPLEX PROBLEMS
- Define the problem
- Structure the problem
- Prioritize issues
- Plan and analyze work
- Synthesize findings & develop
- Present findings and recommendations effectively
PRESENT WITH IMPACT
- Showing strong personal presence
- Collaborative approach to presenting
COMMUNICATE EFFECTIVELY
- Listen effectively
- Avoid verbal “communication killers”
- Use non-verbal communication efficiently
- Do your homework prior to a real conversation
- Give and receive feedback
- Check that you’ve understood the other person’s position
- Use open and closed questions smartly
- Communicate differently depending on the person’s style
NEGOTIATE EFFECTIVELY
- Preparing for negotiation
- Conducting negotiation
- Closing negotiation
MANAGE YOUR TIME
- Have a very well-organized filing system
- Avoid procrastination
- Avoid being interrupted and distracted
- Avoid ineffective meetings
- Know how to prioritize
TEAM MANAGEMENT
- Build trust among your team
- Define your team’s mission, vision, and values
- Define your team’s key goals
- Define the key roles and responsibilities
- Define the ways of working
- Create a one-page team charter with your team
- Know how to coach your team members
- Role model a “constructive” culture
- Manage change
