4. Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors

5. Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated

6. Notices trends in the client’s behaviors and emotions across sessions to discern themes and patterns

1. Considers client experience when deciding what might be most useful

2. Challenges the client as a way to evoke awareness or insight

3. Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs

4. Asks questions that help the client explore beyond current thinking

6. Notices what is working to enhance client progress

7. Adjusts the coaching approach in response to the client’s needs

8. Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion

9. Invites the client to generate ideas about how they can move forward and what they are willing or able to do

10. Supports the client in reframing perspectives

11. Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client

1. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors

2. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning

3. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability

4. Supports the client in identifying potential results or learning from identified action steps

5. Invites the client to consider how to move forward, including resources, support and potential barriers

6. Partners with the client to summarize learning and insight within or between sessions